Privacy Policy

Trak-iT Wireless Inc. developed the Trak iT Mobile App as part of the commercial Trak-iT Fleet management platform. This service is provided by Trak-iT Wireless Inc. and is intended for use as-is.

This page aims to inform users about our policies regarding the collection, use, and disclosure of Personal Information when using our service.

By choosing to use our service, you agree to the collection and use of information in accordance with this policy. The Personal Information that we collect is used solely for providing and enhancing the service. We do not use or share your information with anyone except as outlined in this Privacy Policy.

The terms used in this Privacy Policy hold the same meanings as defined in our Terms of Service, unless specifically defined otherwise in this Privacy Policy.

Last updated: June 22, 2023.

Information Collection and Use

For a better experience using our service, we may require you to provide us with certain personally identifiable information, including but not limited to phone number and precise location. We may also collect user location data while the service is running in the background, if necessary, to preserve core functionality.

The personally identifiable information we collect is securely transmitted and retained by us, and is used solely for the following purposes:

  • The phone number collected during App setup is utilized to facilitate a seamless and hassle-free setup process for our App, particularly during reinstallation or bulk deployment scenarios.
  • The collection of location data allows us to accurately synchronize your current position and offer location-based services, including tracking, dispatch, and field forms.

Our App uses third-party services that may collect information used to identify you. Please refer to the privacy policies of the following third-party service providers used by the App:

Data Logging

We would like to inform you that whenever you use our service and encounter an error in the App, we may collect data and information (using third party products) on your device known as Log Data. This Log Data may include information such as your device’s Internet Protocol (“IP”) address, device name, operating system version, the App’s configuration while utilizing our service, the date and time of your use of the service, and other statistics.

Service Providers

We may employ third-party companies and individuals for the following reasons:

We want to inform users that these third parties may have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purposes.

Data Retention

We retain the data collected from you for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Security

We value your trust in providing us with your Personal Information; thus, we strive to use commercially acceptable means of protecting it. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Children’s Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children. In the case we discover that a child under 13 has provided us with personal information, we immediately delete it from our servers. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us so we can take the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page along with the date the last changes were published. Thus, you are advised to review this page periodically to stay informed.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us at contactus@trakit.ca.